At Jena Dyco we speak to many different people looking to enter the carpet cleaning industry and start their own carpet cleaning business. Some people have had previous business experience in another industry others have never run a business before. Many of the newcomers to the carpet cleaning industry have explored the option of buying an existing carpet cleaning business. You want to make sure that buying a carpet cleaning business is an informed decision rather than a guessing game!
From our last blog on facebook and the feedback we got it is obviously that many companies are struggling with the concept of using facebook for their carpet cleaning business. We have gone through some of the basics in the last blog on this subject. Now getting into more details:
As part of the Jena Dyco experience, a Jena Dyco staff member calls every participant of our training courses to get feedback. I know there are a lot of organisations that give you a feedback form to complete and then shove it in a draw somewhere. At Jena Dyco we are genuinely interested in your feedback. If there are things that we can do to improve our courses then we would like to be able to implement them. It is also nice to get positive feedback from customers who love what we are doing.
As Jena Dyco is a specialised training organisation for the cleaning and restoration industries we get a great deal of water damage technical enquiries from customers who have previously come through our IICRC Water Damage Course. Our office staff take down all of the information about their enquiry and for more simply enquiries ask the trainer and then call the customers back. When there is a more complicated water damage technical enquiry we get the trainers to call the customers direct.
At Jena Dyco we speak to carpet cleaning business owners day in and day out. Most of the people we speak to contact us because they want to grow their carpet cleaning business and understanding that by gaining specialised industry training they will have skills to perform higher quality work for their customers and charge for this accordingly.
I don’t know about you, but I seem to get at least 5 emails a day from companies who offer cheap deals and coupons for all sorts or weird and wonderful services and products. You can buy anything from accommodation packages, to beuaty treatments to restaurant meals AND of course carpet cleaning services.
At Jena Dyco we speak to customers all the time with technical enquiries about restoration jobs they are doing. These are Jena Dyco existing customers who have completed the IICRC Water Damage Restoration Course with Jena Dyco.
We are never alone in the professional services that we offer. More often than not, there is someone else out there who offers the same service as us and are competing for our customers. How can we adjust our business procedures to make sure that we stand out from the crowd?
Jena Dyco’s Meth Lab Cleanup Conference 2011 was held at Sea World on the Gold Coast on Friday 29th of July. The event saw lots of info shared in the seminar sessions, and even more between friends and associates – old and new – over a drink and a meal afterwards.
Jena Dyco is a very proud and active member of NUCCRA – the National Upholstery, Carpet Cleaners and Restorers Association. NUCCRA is the national trade association for the carpet cleaning and restoration industry and as such is linked in with many different government departments and associations.