As part of the Jena Dyco experience, a Jena Dyco staff member calls every participant of our training courses to get feedback. I know there are a lot of organisations that give you a feedback form to complete and then shove it in a draw somewhere. At Jena Dyco we are genuinely interested in your feedback. If there are things that we can do to improve our courses then we would like to be able to implement them. It is also nice to get positive feedback from customers who love what we are doing.
While doing some feedback on a recent IICRC Carpet Cleaning training course run in Brisbane by Charlie Lodge, we received some feedback that struck a cord with me.
“Your IICRC Carpet Cleaning Course gives people the skills they need to go and start their own carpet cleaning business”.
The participant who gave this feedback has recently started a Brisbane based carpet cleaning business. He was previously working for another company and was sent to complete a 2 day IICRC Carpet Cleaning Course. He decided to re-do the course to ensure that he really understood best practice. “I figured that if Jena Dyco are running the IICRC Carpet Cleaning Course over 4 days that I have missed out on a lot of information. If I am going to run a professional carpet cleaning business I want to make sure that I can deliver top quality carpet cleaning services to my customers. Charlie made me feel confident that I can deliver a ‘WOW’ service to each and every customer. I have the solutions for their problems.”
Gaining an IICRC certification is a great marketing tool, but it should be much more than that. You want to attend an IICRC approved training course that gives you all of the skills and knowledge to perform the highest quality of service. You want to come out of a course and have a thorough understanding of how to conduct a thorough inspection, what the potential issues are on a job and be able to justify why you are doing what you are doing.
We really appreciate all of the feedback we get from our customers. We take it on board and are constantly working to improve the quality of service we deliver.
For more information about Jena Dyco’s carpet cleaning and restoration training courses please visit our website or call 03 9815 0175.