Is your next water claim the same as the last?

DRIH Technologies

On your last water damage, did you think,”Just another burst pipe, The carpets are wet and the tiles are wet. I will do my usual first inspections and then you go through your usual routine.”

We all do this, let’s face it. How do we know if the place has reached dewpoint before we get there? And for how long? Is this important for us to know? Depending on your geographics it definitely is! It should be identified as early as possible. Take these photos from a project this winter in QLD. At the time of the event it was 3:30am in winter. The time when the restorer arrived on site it was the same day at 3:00pm. So only 11 and a half hours between event and response. The carpets were disposed of due to age. Reporting and quoting was to be done before any equipment was allowed onsite due to cost restraints. Now this photo was forwarded a day later.


Who would have thought to check the ceiling for water damage. This was a single level house with a busted flexi hose and had been only flowing for 3hrs. If the clients had not sent this photo, would you as a restorer check the ceilings? Even if you used thermal imaging, would you have imaged the ceiling?
The water is on the floor. Busted hose! Why would I check the ceiling?
It is a awsome reality check on how water damage jobs are not just ‘another water damage’!!

So it hit Dewpoint through the night, so what?

Dewpoint should not be ignored on any water claim.
It is obvious on this claim that the air became saturated and the wall and ceiling surfaces were cooler than the warm moist air. With what effects?

Hygroscopic materials will absorb moisture as the humidity rises. If this rising humidity is not removed, then the specific humidity will increase causing the vapour pressure in the room to rise forcing vapour into these hygroscopic materials.
This could have caused significiant secondary damage to any paintings or pictures on the walls and electronics in the room.
Also, what about the upholstery or timber furnishings. Where has that the high vapour pressure forced it’s way into? Who knows.
Also if no drying equipment had been allowed by the insurance company or your third party contractors, mould may have formed on the boarding surface or worse still behind in the wall cavities, unseen to the insured.
These photos give a reality check to all restorers that a water claim is not just another water claim. Every job is different with it’s own difficulties. We cannot go in with blinkers over our eyes and look only for what we know will be there!
Look for the unknown and we will appear to be amazing!