Should you keep in touch with your customers or would you prefer not to bother them?


Very often I speak to business owners who provide an excellent service to their customers. When we start talking about their business processes they commonly talk about the fact that they do not want to bother their customers by calling them to remind them of future services they have expressed an interest in. All of you who already deal with Jena Dyco will know that we have a very proactive approach to customer service – if a customer has asked that we keep them informed of a particular service we ensure that this is carried out.Customers are genuinely grateful that we have remembered what they have told us and that we are organised enough to know exactly what their interests are.

Read more…

What advice do you give to people with Asthma and Allergies?


Do you ask each customer who calls you if anyone in their house has asthma or allergies? This is an excellent marketing tool for your carpet cleaning business to help you stand out from your competition. It gets a conversation started – rather than the last carpet cleaning business who simply quoted the customer with a price.

Read more…